Terms and conditions

1. A deposit of 33% of the total cost is payable with the booking form.
   
   
2. The balance of holiday payment should be paid eight weeks before departure or as agreed in writing by arrangement.
   
   
3. Should we not receive the payment by the said date or on arrival and have had no notification from the client, the booking will automatically be cancelled and the deposit kept for admin costs.
   
   
4. Security deposit
   A refundable security deposit of between £300 or £400  (depending on the villa booked) is payable to the owner before or on arrival.  Damages incurred over this amount will be charged for.
   
   It is the tenant's responsibility to exercise due care and attention in relation to the accommodation, together with all fixtures, furnishings and fittings provided. The accommodation should be left in a similar state of cleanliness and condition, as it existed at the start of your holiday (We estimate a cleaning time at changeovers , depending on the size of the villa. e.g. 5 man hours for a 3 bed villa etc) . Failure to do so will result in the loss of security deposit and extra charges made to the tenant above the security amount held, if necessary. If the villa is left in a condition which means the cleaners have to spend much more time, or call in extra help to get the villa ready in time for next clients, then the deposit cheque will be cashed. Clients are expected to hand back the villa in a tidy condition , with all kitchen appliances &  BBQ cleaned and ready for next use. Outside areas should be litter and sand free. All rubbish (apart from day of departure rubbish) must be taken away by the clients. Clients can employ cleaners for extra hours during their stay if necessary. Clients can book this service directly with the cleaner on arrival.
   
   
5. Cancellations and ammendments
   If you wish to cancel your booking after the agreement has been entered into, you must notify this by e-mail and confirm it has been received by telephone. The date of the cancellation will take effect upon the date of receipt of the notice. Check your holiday insurance covers you for cancellation.
   
   

   Cancellation charges. If cancellation received...
   120 days prior to arrival:	50% of deposit
   60 - 120 days prior to arrival:	100% of deposit
   30 - 60 days prior to arrival:	50% of full rental
   Less than 30 days:	100% of full rental

   
   
6. Breakdowns and complaints
   No responsibility can be accepted for the breakdown of public supplies including water or electricity, or any amenities out of the Company's control. However, every effort will be made by the owners representative to rectify the problem, acting on behalf of the client.
   
   
7. Personal injury or theft
   The owners will not accept liability for personal injury, death, loss, theft or damage arising from the provision of letting the accommodation. You must have your own personal holiday insurance.
   
   
8. Spain is a developing country; therefore we cannot take responsibility for unknown building work in the neighbourhood or within close proximity of the rental accommodation.
   
   
9. Moraira Luxury Villas offers a high standard of accommodation. Should the tenant feel that the property is not satisfactory, we will require a letter stating the complaints, so that we may rectify the problem for future bookings. Under no circumstances will the owner's representative, enter into any negotiations for claims of compensation whilst the tenant is on holiday. The complaints may be stated in writing whilst on holiday, however we will require your complaint in writing again 3 days after your departure. Once the tenant has accepted the keys to the accommodation there will be no right for full compensation. The owners will honour claims at their discretion.
   
   
10. Photographs used in information supplied to you are intended to give an overall impression of the accommodation/complex/resort. Small changes may occur.
    
    
11. The arrangements for holidays are made many months in advance and occasionally due to unforeseen circumstances, it may be necessary to make changes to those arrangements. In the unlikely event of such changes arising we will endeavour to inform you as soon as possible. If the accommodation becomes unavailable for any unforeseen reason, alternative accommodation will be offered OR full refund of all monies paid, if the alternative is not acceptable to the client.
    
    
12. The accommodation will be reserved for the number of people stated on the booking form only. No other persons shall be allowed to stay in the accommodation without prior notification and permission of MLV or the owner. Failure to notify may result in the party being ejected from the accommodation. We do not allow single sex parties of 3 or more unless agreed by MLV.
    
    
13. Pets are only allowed on rare occasions i.e. blind dog etc. with prior consent.